Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language : Arabic or English

Include:

Scientific material with TAB

Workshops

Reception and farewell at the airport

Daily lunch

Coffee Break

Target groups:

This training course is designed for people who want to build better business relationships, achieve maximum impact, increase productivity, and achieve payoff results by applying effective communication and managing relationships. Leaders, managers, supervisors, and all those who are keen to develop their skills in building relationships and the ability to communicate correctly in an era in which building the right and healthy relationships has become a daily challenge. This course is necessary for those who appreciate and want to work with people and cooperate with them through strong and far-wing work relations, and they want to achieve great benefits resulting from building relationships with high confidence, logical understanding, and correct persuasion.

Program content:

Effective work relationships:

• Identifying behaviors that support or undermine effective relationships in the workplace

• Evaluating the personal uses of behaviors that support or undermine effective relationships with important people and groups at work.

Communication and perceptions:

• Determining and accepting personal and professional responsibilities in effective communication with others by becoming a "conscious communication"

• Evaluating the communication form in order to be aware of the direct relationship between effective communication and strong work relationships.

• Determine the behaviors that weaken confidence and how they can be avoided.

• Learn the short and long-term effects of communication as a course of continuous responses that create "the remains of the relationship."

• Using the Rabport building as a tool to improve relationships

• Investigation of emotions and emotional intelligence:

• Applying a broader definition of intelligence

• Return yourself and others using a multiple intelligence model.

• Defining the relationships between emotional intelligence, the point of view of the world, perceptions, and effective communication skills

• Analysis and identification of strategies to improve work relationships through the application of emotional intelligence.

Build better relationships with ourselves and others:

• Evaluating the influence of the world's vision, perception, and emotional intelligence on the concept of self, self-esteem, and self-awareness

• Determine the effect of self-perception on our interactions with others.

• Explain and apply the concepts of self-prophecy in the workplace

• Determine your social media style-how to contact most of the time.

Relationship building:

• Determine the behaviors that build confidence and how they can be used to build effective relationships in the workplace.

• Recognize and use assumptions to explain and stop other people's behaviors and reactions

• Applying conscious communication skills to assess the merit of others with confidence in situations

• Analysis, evaluation, and confrontation of people and attitudes that arouse or show unproductive situations.

Expressing needs within relationships:

• Evaluation of personal influence options using the "need to control" series

• Analyze when and how to use more effectively non-verbal verbal and verbal behaviors

• Apply the acquired vision through S.W.O.T (strengths, weaknesses, opportunities, and threats).

Relational communication:

• Improving your communication with others who have different patterns, as well as developing more meaningful and fruitful relationships

• Evaluating and sharpening verbal and non-verbal behaviors

• Apply direct and indirect messages for flexible communication to achieve various goals.

• Use your observation and interrogation skills to better understand others and their needs in the relationship.

Relational listening:

• Determining listening barriers and their impact on developing effective work relationships

• Asking good questions and using a reformulation to improve listening skills and good relationships.

• Acting and reflecting on active listening skills in specific types of listening cases in the workplace

• Apply best practices to provide or request notes.

Assessment of relational change and conflict:

• Assess and adapt to changes in labor relations and the work environment

• Determining conflict management strategies to suit specific relationships and cases

• Synthesize the skills addressed in the program and apply them systematically in the development of a comprehensive plan for the assessment and resolution of relational